Terms and Conditions

Last updated: 24/1/2025

Welcome to Change Design Academy. By accessing or using our website located at www.changedesign.academy (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Terms”). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By using our Site, you confirm that you accept these Terms and agree to abide by them. If you do not agree to these Terms, you must not use our Site.

2. Changes to Terms

Change Design Academy reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

3. Services Offered

Change Design Academy offers various online programs, training, courses, and coaching related to change design and change management and related fields (the “Services”). Details regarding the Services, including pricing and course descriptions, can be found on the Site.

4. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Payment Terms

All payments for Services must be made through the methods specified on the Site. You agree to pay all fees and charges associated with your use of the Services. Payments are non-refundable unless otherwise stated.

6. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Change Design Academy or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without the prior written consent of Change Design Academy.

7. User Conduct

You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:

•   Use the Site in any way that violates any applicable federal, state, local, or international law or regulation.
•   Transmit or procure the sending of any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
•   Impersonate or attempt to impersonate Change Design Academy, a Change Design Academy employee, another user, or any other person or entity.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Change Design Academy, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of or inability to use the Site or Services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Change Design Academy and its affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or related to your use of the Site or Services, your violation of these Terms, or your violation of any rights of another party.

10. Complaints

If you have any complaints about our Services, please contact us at [email protected]. We will acknowledge receipt of your complaint within 7 business days and aim to resolve it within 30 calendar days. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the relevant Belgian alternative dispute resolution platform or the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

11. Guarantees

Change Design Academy is committed to providing high-quality Services. However, as the success of online learning and coaching depends on your commitment and participation, we do not guarantee specific outcomes or results. If you encounter any issues with the Services, please reach out to us, and we will do our best to address your concerns.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within Belgium, specifically the courts of Brussels, for the resolution of any disputes.

13. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

14. Third-Party Services

Our Services may include links to third-party websites or integrations with third-party platforms. We are not responsible for the content, functionality, or privacy practices of any third-party services. Your use of third-party services is subject to their terms and conditions.

15. Contact Information

For any questions about these Terms, please contact us at:

Email: [email protected]

By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Change Design Academy.