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Managing change can feel like navigating a storm: stakeholders pulling in different directions, resistance building up, and priorities shifting constantly. Sound familiar?
The good news? Change doesn’t have to be chaotic. With the right structure, it becomes manageable, even exciting. That’s exac...
We weten allemaal dat verandering moeilijk is. Of het nu gaat om een nieuwe werkwijze, software-adoptie of een complete cultuurverandering, te vaak blijft het bij goede intenties en weinig resultaat. Maar waarom?
De harde waarheid: verandering mislukt meestal niet door gebrek aan motivatie, maar do...
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Verandering implementeren in een organisatie is vaak een uitdaging. Je introduceert een nieuwe tool of werkwijze, organiseert trainingen, communiceert helder… en toch blijft de adoptie achter. Medewerkers vallen terug op oude gewoontes, vermijden de nieuwe workflow en de verandering stagneert.
W...
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Over the years, we've worked extensively with Rick Maurer’s three levels of resistance:
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“I Don’t Get It” – Cognitive resistance, where people struggle to understand the change.
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“I Don’t Like It” – Emotional resistance, driven by fear, anxiety, or frustration.
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“I Don’t Like You” – T...
 Have you ever invited someone you don’t particularly like to a party just because they invited you to theirs a few months earlier? That’s human nature. It’s the psychological principle of reciprocity at work—we feel compelled to return a favor.
Reciprocity is about balancing the scales: when someo...
Once you take the first step, the next one becomes easier. Humans have an ingrained desire to act consistently with past actions. When we make a decision, we convince ourselves it was the right choice. This is the essence of commitment and consistency.
These principles create personal or social pre...
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People place more value on things that are harder to obtain. We often want what we can’t easily have. This psychological force is widely used in advertising, leveraging limited availability or time constraints to encourage purchases. Scarcity applies not only to physical goods but also to informa...
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When faced with uncertainty about how to think or act in a given situation, people often look to others for cues. This phenomenon, commonly known as imitation, stems from the principle of social proof, one of the most powerful tools of influence.
Social proof works by showing what others are doi...
Late 2006, I fell in love. First with Lean, and soon after, even more deeply with Continuous Improvement. During an introductory session on the topic, I felt butterflies in my stomach and an overwhelming urge to learn more. It was like traveling and coming home at the same time. A whole new world op...
