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 Self-control is often seen as the key to success. Whether it's healthy habits, sustainable behavior, or productivity improvements, the underlying assumption is that discipline and willpower are necessary to achieve long-term goals. But what if this classic approach is incomplete?
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Change programs often expand far beyond their initial scope. What starts as a small plan can evolve into an overwhelming and complex process, diluting the essence of the change. Organizations tend to prepare changes down to the finest details, addressing every theoretical obstacle with interventi...
For the past year, Arnoud Bladergroen, Chief Design Thinking at KLM Digital, has been supporting managers in working more efficiently by applying design thinking to their strategic processes. This groundbreaking initiative evolved from within KLMâs product and service design team, driven by a desire...